Terms and Conditions

Please take time to read carefully the following terms and conditions for your own information and protection. It is your responsibility to ensure that you have read and understood the various terms associated with your contract before placing any bookings.

GENERAL TERMS AND CONDITIONS

Payment of Balances

Please note that payment of balances due, must be received by Yourholidays no later than 12 weeks prior to travel. We reserve the right to charge a £15.00 per person administration fee, when payments are received after the “balance due” date. We also reserve the right to levy 2% (3% on Amex) of the transaction value where payments are made by credit card. If for any reason we do not receive payment, we will then be entitled to cancel your booking without refunding you any money paid up to that day.

Booking Conditions

Yourholidays acts at all times as a booking agent on behalf of the supplier(s) involved with your holiday booking. As a booking agent, the company's role is to ensure that all travel components/services booked correspond with what has been agreed with you at the time of booking. In the case of those components/services deviating from what has been agreed due to the supplier(s') inability to honour the contract, then Yourholidays will open a communication dialogue between the relevant supplier(s) and the customer and will not be liable for any compensation claims. In this context, Yourholidays cannot be held responsible for any changes imposed by the suppliers nor can be considered liable for any omissions/mistakes, unless the latter occur due to our negligence. Ultimately, the customer will enter into a trading relationship with Yourholidays, which will be restricted solely to the above mentioned role of the company as a booking agent, as well as with the various suppliers involved who will have the responsibility to provide in full the services/products advertised at the time of booking.

Changes and Cancellations

Amendments or changes to your booking must be received in writing from the lead named passenger. Charges may be levied by the tour operator or by your chosen suppliers, for which you will be advised at the time of the amendment. In addition, Yourholidays reserves the right to apply additional charges in the event of cancellations or amendments, as outlined in the table below. The later will have an immediate effect from the moment you place a booking through us. Please note that any incorrect information on the documentation received from us, must be brought to the attention of the Administration Department of Yourholidays, within seven days of the date of issue of the received documents. We will not accept responsibility if you neglect to check the validity of all the information provided after the time period specified above. Failure to draw the correct information to our attention will impose the following charges, in addition to the tour operator’s terms and conditions.

• Cancellation fee: £55 per Person
• Any other Amendment: £35 per
• Amendment Name change: £30 per person

Insurance

We recommend that all passengers are adequately insured before travelling abroad. The latter is usually a prerequisite for most tour operators, who reserve the right to deny travel when proof of insurance cannot be provided.

Flight times and tickets

Flight times shown are provisional and may be subject to change, as per the tour operators' booking conditions. For flight only bookings, please reconfirm your flight times 48 hours prior to departure as per the tour operator’s/airline's instructions. This applies to both your outbound and inbound journey, as changes to flight times may occur while you are abroad. Tickets are generally issued by the tour operator between ten and fourteen days prior to departure, however they still reserve the right to issue documents at the airport. Please contact us one week prior to your departure if you have not received any travel documents.

Passports, visas and health All passengers must have a 10-year British Citizen passport (5 year for children). Please note that some countries require that your passport is valid for a minimum period after the return date to the UK (typically 6 months). If your passport is in its final year of validity, then you must check with the embassy of the country you are visiting, otherwise travel may be denied. It is your responsibility to ensure that you meet any VISA – Passport or inoculation requirements of the country you plan to visit. Failure to do so may result in being refused to travel, which will in turn void any claims against your insurance cover. For more information on the subject, you may wish to obtain a copy of the “Health Advice for Travellers” (T6) guide, which can be requested by calling 0800555777. Up to date travel advice can also be obtained from the Foreign & Commonwealth Office on 0207 238 4503 or on their website: www.fco.gov.uk

Customer Service

We hope your travel arrangements run as smoothly as possible and that you will enjoy your holiday. However, if you have a complaint while you are in the resort, you must report it immediately to the local representative of the supplier or to the accommodation management. If the problem cannot be resolved on the spot you should make a written complaint to the supplier’s representative in the resort and report the matter in writing to Yourholidays within 14 days of returning to the UK. Please note that you should allow 28 days so that all issues raised can be concluded and resolved.

Data Protection Policy

We have taken every possible measure to ensure the confidentiality of your personal information. However, some of the details must be passed to the suppliers associated with your holiday, such as your tour operator, airline, hotel, transport company, insurance provider etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration, if required by them, or as required by law. Please note that once your information is passed onto the suppliers associated with your holiday, then the information becomes subject to their data protection policy. You may obtain a copy of our data protection policy either when you receive confirmation for your holiday or upon request. The data protection policies of the various suppliers can be usually found within their brochures.

User Agreement governing the use of the Yourholidays.com website

1. Yourholidays.com acts at all times as a disclosed agent for third party suppliers, including tour operators, accommodation and/or car hire suppliers, flight contractors or airlines and insurance brokers. This means that that the contract formed when placing an order will be between you and the supplier and subsequently you will become subject to ours and the relevant suppliers’ terms and conditions involved in your holiday. Please note that Yourholidays.com shall not have any contractual liability to you in regards to any products purchased from this website.
2. All products sold through Yourholidays.com are not an offer by Yourholidays.com to sell any product, but an invitation to you to make an offer to our suppliers. Yourholidays.com reserves the right to accept that offer on behalf of those suppliers or to reject it.
3. Yourholidays.com shall be liable for being in breach of the contract formed under the following cases: a) Any errors occurred due to our negligence that may have a damaging consequence to your holiday arrangement. b) Important information being deliberately misrepresented. Any inaccuracies, omissions and/or mistakes in the information supplied by the party(ies) involved in your holiday may not be interpreted as an act of misrepresentation by Yourholidays.com and the latter shall not be held liable for any damages / expenses incurred to this respect. c)In the unlikely event of being in breach of any other relevant law.
4. When placing a booking you undertake to us that the details you have supplied are correct and more specifically that the credit or debit card used belongs to you and that has sufficient funds to cover the cost of the products selected.
5. If there are changes to the details supplied, it will be your responsibility to contact our administration department and inform us of these.
6. Yourholidays.com will put its’ best endeavours to find and rectify any errors and omission as quickly as possible. However because of the sophisticated technology required, there may be times when obvious errors occur such as the price or some other detail displayed being incorrect. In this case Yourholidays.com shall reserve the right to cancel that contract and the customer will not have any liability to this regard.
7. Our booking platform may accept unrealistic bookings without objecting any further to the user’s judgement and in this case we reserve the right to refuse any refunds in respect to those products purchased.
8. Yourholidays.com does not make any warranty that the website is free from infection by viruses or any other software that has contaminating or destructive properties.
9. When a visitor chooses to pay offline then he/she undertakes that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.
10. Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.

Specific Terms and Conditions relating to the products below

• Holidays arranged through the dynamic packaging platform
• Flights arranged through the Flight section
• Accommodation arranged through the Hotel section
• Holidays arranged through the Holiday section
• Ski holidays arranged through the Ski Section
• Car Hire products booked through the Car Hire Section
• Insurance arranged through the Insurance section

Holidays arranged through the dynamic packaging platform

1. Our Dynamic Packaging Platform is a tool to assist users in selecting two (2) or more products in one search. In effect the role of this mechanism is to source available and relevant products to the user’s request with Yourholidays.com acting at all times as a booking agent of the suppliers’ products and not as the tour operator and/or organiser of any combination of products purchased.
2. All products or any combination of products booked through this platform are being supplied without an ATOL protection because of the role of Yourholidays.com as a booking agent. Any protection offered by the suppliers of the products will apply as normal.
3. Tailor-made holidays arranged through this platform may involve the purchase of two (2) or more products originating from different suppliers. In most cases the user will be able to distinguish who is the supplier of the product. In certain cases however we reserve the right not to reveal the identity of the supplier until the booking has been placed. In this case it is advisable not to proceed with your online booking if the identity of the supplier constitutes a major criterion in your decision-making.
4. The total price quoted for the combination of any products selected may not be interpreted as an “inclusive price” for a package as a whole. The total price is given for the visitor’s convenience in evaluating with ease the various combinations listed.
5. If you choose to book Online you must supply all information required. It will also be your responsibility to ensure that all information provided in your Order is accurate and correct and that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation to use their credit or debit card) as well as that sufficient funds are available to cover the cost of the product(s) purchased.
6. When we receive your Order we shall send you a confirmation of request, which will summarise the details of your Order.
7. When your order is confirmed we shall debit payment from you and send you the relevant invoices associated with your holiday arrangement within 10 working days of purchase.
8. If you choose to pay offline you undertake that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.
9. Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.

Flights arranged through the Flight section

A. Scheduled (regular) Flights

1. When you purchase a schedule flight from Yourholidays.com you are using a service provided by Globepost Limited, a company which is a member of the lastminute.com limited group.
2. Globepost Limited is registered in England and Wales with registered number 01700807. Its registered address is 39 Victoria Street, London, SW1E 6JP.
3. Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
4. Bookings made online through our secure server are bonded by Globepost Limited under their Air Travel Organisers Licence (ATOL) 2897.
5. To help you, below are Globepost Limited's general booking conditions. Please read them carefully.
6. Contract Any booking made or order placed by you, whether through the Yourholidays.com website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Globepost Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline. Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the Yourholidays.com website when you progress through the purchase path. You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket. A contract arises between you and the airline when we send you a confirmation e-mail on behalf of Globepost Limited confirming that they have accepted your booking.
7. Fares All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.
8. Reservations In the vast majority of cases Globepost becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Globepost purchases the relevant ticket. Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Globepost Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking. Further, there are a tiny number of airlines which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Globepost will be unable to issue the relevant tickets, and will have to terminate the reservation. In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.
9. Tickets If it is not possible to get your flight tickets to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, Globepost will make sure you know exactly where to pick up your tickets.
10. Flight Reconfirmation All onward, outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey. Globepost Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Globepost also take no responsibility_for_any_flight_rescheduling_en_route. In the event of a schedule change it is not always necessary to have your tickets revalidated, however in the event that this is necessary we will inform you in due course and issue new tickets for you to use on your journey.
11. Passports/Visas/Health Requirements Globepost and Yourholidays.com are very happy to inform you of current documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Neither Globepost nor Yourholidays.com accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.
12. Insurance Globepost strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
13. Airline regulations/conditions of carriage Please note that in all transactions Globepost acts as agents of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.
14. Cancellation/Amendments If you need to change or cancel your travel plans, it is your responsibility to notify Globepost in writing of such request. Some tickets are non-refundable, but can be applied (for a limited time) toward future travel, less any applicable penalties. Some tickets do not allow changes. Globepost applies an administration fee of £45 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. In addition to the Globepost charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as airline charges are notified in those rules depending on whether you wish to cancel or change your flight. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.
15. Refunds If you want to cancel your journey it is important that you notify us in writing with utmost urgency. This enables us to cancel your reservation with the airline. If you already have your ticket please submit it to us. Tickets must be sent to: Yourholidays.com Ticketing Department Unit 4, Railton Road, Parklands, Guildford, Surrey GU2 9JX On receipt of the ticket we will send you an acknowledgement that we have received it. Those tickets which are refundable or cancelled by us will be processed and refunded back to your credit card in approximately 16 weeks from our receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets which are returned more than 1 year from date of issue are classified as expired tickets and must be submitted to the airline for their authority to refund.
16. Lost Tickets If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.
17. Liability As Globepost acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.
18. Unreasonable Behaviour If in the reasonable opinion of a person acting in authority you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with Globepost will end immediately and we will no longer be responsible for you.
19. Schedule flight as part of a tailor-made holiday In case you have purchased a scheduled flight through our dynamic packaging platform, this product will be then governed, not by these terms, but by the special terms and conditions of the dynamic packaging platform also discussed above.

B. Charter Flights

1. In the sale of charter flights Yourholidays.com acts as a booking agent on behalf of the various third party suppliers. What this means is that the contract for the charter flight will be between you and the relevant supplier and you will be subject to ours and theirs terms and conditions.
2. Charter flights are usually protected under the ATOL license of their respective suppliers. It is always advisable however to check the protection offered by the supplier of your flight, as Yourholidays.com shall not have any contractual liability to you in respect to the products purchased.
3. Because of the sophisticated technology required in obtaining accurate availability from multiple suppliers, errors may occur to this respect. In such case Yourholidays.com will put its best endeavours to find an alternative flight fulfilling your initial requirements or may reserve the right to cancel the reservation if the supplier is not able to honour the contract.
4. Amendments or cancellations for these products may levy fees from both Yourholidays.com and the supplier involved. Yourholidays.com amendments and cancellation charges are set in the general terms and conditions.
5. In case you have purchased a charter flight through our dynamic packaging platform, this product will be then governed, not by these terms, but by the special terms and conditions of the dynamic packaging platform also discussed above.

C. No Frills Flights

1. In the sale of stand alone no frills flights (eg from BMI Baby etc) we will search the relevant no frills database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the no frills airline which we will forward directly to you by email.
2. If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the no frills airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.
3. You will be subject to the terms and conditions of the relevant no frills flights, which will be deemed to be incorporated into this contract. They can be accessed from the relevant no frills website.
4. In case you have purchased a no frills flight through our dynamic packaging platform, this product will be then governed, not by these terms, but by the special terms and conditions of the dynamic packaging platform also discussed above.

Accommodation arranged through the Hotel section

1. In the event that you would like to cancel or amend your hotel booking, it is your responsibility to notify Yourholidays.com verbally or in writing at least 48 hours prior to arrival date. Yourholidays.com applies an administration charge fee for any modifications, changes or cancellations to your reservation, set in the amendments and cancellation charges section of our general terms and conditions. This will be regardless of price of your reservation. In addition to the Yourholidays.com charges, most hotel suppliers may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.
2. If you have arranged accommodation through our dynamic packaging platform, this product will be then governed, not by these terms, but by the specific terms and conditions of the dynamic packaging platform.
3. Unless otherwise stated breakfast, lunch and dinner are not included.
4. Star ratings may differ according to the country where the hotel is located and are out of the control of Yourholidays.com. Therefore we cannot be held responsible for any misconceptions relating to star ratings. However, we do always try to publish an “indicative star rating” by the hotel supplier so as to assist our visitors in their decision-making.
5. Please be aware that the hotel room photos illustrated in the various hotel profiles are only a depiction of the type of rooms on offer and may not represent the actual room purchased. Yourholidays.com shall not be held responsible for any inaccuracies found in the hotels descriptions, as these are offered on an “as is” basis by the accommodation providers.
6. In the event of customers not complying with the hotels’ age restrictions and deliberately misrepresenting specific age groups in order to save money, Yourholidays.com shall not be liable for any further accommodation costs incurred to this regard.
7. Yourholidays.com website acts as a booking agent on behalf of the various third party accommodation suppliers. What this means is that the contract for your accommodation will be between you and the relevant accommodation supplier and you will be subject to ours and theirs terms and conditions.

Package Holidays arranged through our Holiday section

1. When you purchase a Package Holiday through this section please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier. These can be easily found on the suppliers’ website.
2. Where the supplier of the Holiday Product allows you to cancel or modify a Holiday Product or service you must contact Yourholidays.com in writing of such a request. Unless we receive such a written request Yourholidays.com will be unable to amend your booking. Please also note that because the contract for the Holiday Product is between you and the supplier, Yourholidays.com have no discretion in deciding whether the Holiday Product can be cancelled or modified.
3. Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of Yourholidays.com.
4. Please note, some of our Holiday Products are sold "subject to availability" what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available. In the event that the product is no longer available Yourholidays.com will put its best endeavours to find an alternative package holiday fulfilling your initial requirements or may reserve the right to cancel the reservation if the supplier is not able to honour the contract.
5. If it is not possible to get tickets for your Package Holiday (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure.
6. If you choose to book Online you must supply all information required. It will also be your responsibility to ensure that all information provided in your Order is accurate and correct and that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation to use their credit or debit card) as well as that sufficient funds are available to cover the cost of the product(s) purchased.
7. When we receive your Order we shall send you a confirmation of request, which will summarise the details of your Order.
8. When your order is confirmed we shall debit payment from you and send you the relevant invoices associated with your holiday arrangement within 10 working days of purchase.
9. If you choose to pay offline you undertake that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.
10. Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.
11. All holidays displayed in this section are ATOL protected by the corresponding Tour Operators / Organisers of the packages.

Ski Holidays arranged through our Ski section

1. When you purchase a ski Holiday through this section please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier. These can be easily found on the suppliers’ website.
2. Where the supplier of the Ski Product allows you to cancel or modify a Holiday Product or service you must contact Yourholidays.com in writing of such a request. Unless we receive such a written request Yourholidays.com will be unable to amend your booking. Please also note that because the contract for the Holiday Product is between you and the supplier, Yourholidays.com has no discretion in deciding whether the Holiday Product can be cancelled or modified.
3. Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of Yourholidays.com.
4. Please note, some of our Ski Products are sold "subject to availability" what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available. In the event that the product is no longer available Yourholidays.com will put its best endeavours to find an alternative ski holiday fulfilling your initial requirements or may reserve the right to cancel the reservation if the supplier is not able to honour the contract.
5. If it is not possible to get tickets for your Ski Holiday (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure.
6. If you choose to book Online you must supply all information required. It will also be your responsibility to ensure that all information provided in your Order is accurate and correct and that the credit or debit card you are using is your own (or if it is a third party's you have their express authorisation to use their credit or debit card) as well as that sufficient funds are available to cover the cost of the product(s) purchased.
7. When we receive your Order we shall send you a confirmation of request, which will summarise the details of your Order.
8. When your order is confirmed we shall debit payment from you and send you the relevant invoices associated with your holiday arrangement within 10 working days of purchase.
9. If you choose to pay offline you undertake that the product(s) selected may not be any longer available. Confirmation of order in this case is made when we receive full payment of the product(s) selected.
10. Our Online Booking services, are provided on an "as is" basis and we do not make any representation or warranty, express or implied, as to the availability of any product(s) or other Holiday Arrangement.
11. All ski holidays displayed in this section are ATOL protected by the corresponding Tour Operators / Organisers of the packages.

Car Hire products booked through the Car Hire Section

1. In the sale of a car hire product, Yourholidays.com acts as a booking agent on behalf of the various third party suppliers. What this means is that the contract for the charter flight will be between you and the relevant supplier and you will be subject to ours and theirs terms and conditions. It is always advisable either to check the further terms and conditions on the suppliers’ website or request us to send them to you prior booking your product.
2. Where the supplier of the Car Hire Product allows you to cancel or modify your reservation you must contact Yourholidays.com in writing of such a request. Unless we receive such a written request Yourholidays.com will be unable to amend your booking. Please also note that because the contract for the car hire product is between you and the supplier, Yourholidays.com has no discretion in deciding whether the Holiday Product can be cancelled or modified.
3. When placing a booking you undertake to us that the details you have supplied are correct; that is you must ensure that the driver complies with any age restrictions set either by the supplier or the country you wish to visit. It is advisable not to proceed with your online booking if you are uncertain about the driver’s age limitation but instead contact our administration department who will be happy to help you with your enquiry.
4. If you have purchased a car hire product through our dynamic packaging platform, this product will be then governed, not by these terms, but by the special terms and conditions of the dynamic packaging platform also discussed above.
5. Unless otherwise stated the driver must be of at least 21 years of age holding a valid driving license for a minimum of 3 years.

Insurance arranged through our Insurance section

1. Please note that in the sale of travel insurance, Yourholidays.com acts as a booking agent on behalf of the relative insurance broker. This means that the contract will be between you and the insurance broker.
2. You should read thoroughly your policy document. The latter will give you full details of what is included or not in your cover.
3. We do not recommend booking online your insurance if you have a pre-existing medical condition. The latter must be reported to the insurance’s medical line first otherwise this may invalidate your insurance policy.
4. Insurance arranged at the Yourholidays.com website has a 15 days cooling-off period. That is, you will have 15 days from the date of receipt of your policy to return it and get a refund if you have a justifiable reason for being dissatisfied with the cover, provided that you have not made a trip and you have not submitted a claim or know of any circumstances that may lead to a claim.